It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.
All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorisation has been obtained from Magoven Creative Studio. Any goods returned at the Client’s request may be returned by carriage which expense will be paid for by the Client. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five per centum) of the total value of the order.
Magoven Creative Studio may replace any goods which were sold by Magoven Creative Studio directly to the Client and which goods are not in accordance with specifications, or alternatively (provided that the goods have not been damaged in any way whatsoever subsequent to it being dispatched or delivered to the Client, as the case may be), at Magoven Creative Studio’s option, Magoven Creative Studio shall be entitled to take the goods back, refunding the Client with the purchase price paid or by way of credit in favour of the Client.
Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than Five (5) days from receiving the order. Any complaint received after the Five(5) day mark will be investigated, but we cannot guarantee a resolve.
Branded goods and memory sticks may not, regardless of fault, be returned.
Magoven Creative Studio is unable to provide a refund if the amount is less than R50.00 (fifty Rand). Any refund less than R50.00 (fifty Rand) will be credited to the client’s account and set off against the Client’s next order (not applicable to online order purchases).
Magoven Creative Studio is unable to refund international clients unless the original amount was paid into Magoven Creative Studio’s FNB bank account. Amounts paid into any of Magoven Creative Studio’s other bank accounts shall be credited to the Client’s account to be allocated to future orders.
Refunds shall be processed within 30 (thirty) days from acceptance of the return by Magoven Creative Studio.
Online Orders (purchases made through “Add To Cart”): The provision of goods and services by Magoven Creative Studio is subject to availability. In cases of unavailability, Magoven Creative Studio will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.